PLACING YOUR ORDER
Placing your order through www.robinpuplett.co.uk is easy, fast and safe. If you would rather place your order in person then please do not hesitate to call us on 07540 084273.
DELIVERY Your order will be delivered to the address given at the time of the order. During checkout you will be given the option of entering a different delivery address if required. We aim to deliver all UK orders within 5 working days of completion of the artwork. Please contact us for delivery quotes to all other countries. If you have a specific date you need your artwork for, please contact us and we will do our very best to get your product to you in time.
Our postage costs can be found on the Payments & Delivery page of robinpuplett.co.uk. If you would like to guarantee that your order is delivered to you by a specific date, please contact us for a quote.
PRODUCT DETAILS AND AVAILABILITY Please note that photographs are for representational purposes only and are not necessarily to scale or exactly colour correct. These images are a general idea of the product look, therefore colours and content may vary slightly from the images shown.
All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. The majority of our items which are unavailable will show this message on our website. We endeavour to have all our products available on demand. However, due to fact paintings are produced by hand, occasionally some artworks may be unavailable or have longer lead times. If so you will be informed of any delays or subsequent unavailability.
CUSTOMER SATISFACTION GUARANTEE
We want you to be 100% satisfied with your purchase. If, however, any items do not meet your expectations, please contact us upon receipt, and we will do our best to rectify the situation. We can only accept returns on products that are not commissions, and we will be happy to give a full refund if your product is not to your satisfaction. Commissioned paintings can only be returned if they are faulty or an error has occurred on our behalf.
Any refund agreed by Robin Puplett will be given in the form of the original method of payment. Refunds will not be issued until goods are received back with us as new. Customers are advised to obtain a Royal Mail tracking number on the returned goods. We cannot be held responsible for lost or stolen parcels.
Please notify us within 12 hours of placing your order if you would like to cancel your order. These Terms & Conditions are in addition to your statutory rights as a consumer, which remain unaffected.
DATA PROTECTION ACT Any information that you enter when ordering, will only be used by robinpuplett.co.uk. Once you place an order, your personal details (i.e. e-mail and postal address) will be used by robinpuplett.co.uk for promotional reasons only, informing you of our offers and sending updates on a regular basis. You have the right to unsubscribe at any time by simply emailing us at email@example.com with the words UNSUBSCRIBE ME.
LIABILITY Robin Puplett will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, all postal strikes, lock-outs and other industrial disputes, any breakdown of systems, failures or sub-contractor transport or network access, flood, fire, explosion or accident.
ALL PRODUCTS SOLD BY ROBIN PUPLETT ARE FOR DISPLAY PURPOSES ONLY AND ARE NOT TOYS.
COOKIES We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening if you wish. The information collected in this way can be used to identify you unless you modify your browser settings.
INTELLECTUAL PROPERTY You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in our literature and websites shall remain at all times vested in Robin Puplett. You are permitted to use this material only as expressly authorised by us.
You acknowledge and agree that the material and content contained within the website is made available for persons non-commercial use only and you may (if necessary to make a purchase on the website) download such material and content to show others. Any other use of the material and content of the website is strictly prohibited (unless permission has been granted).
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
SEVERANCE If any term of provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these terms and conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.